Refund & Cancellation Policy

If Pro is not what you hoped, email us within 14 days of your first Pro charge and we will refund it in full. No questions required — though if you tell us what fell short, we will genuinely try to fix it.

The guarantee applies to your first Pro charge on an account. Renewal charges after the first are not covered by the guarantee, which is one reason cancellation is fully self-serve (see below).

• Cancel from the self-serve billing portal in your account settings — no email, no phone call, no retention flow.
• After canceling, you keep full Pro access until the end of the period you already paid for.
• When the period ends, your account moves to the Free plan. Nothing is deleted by downgrading — but features and limits revert to the Free plan.

1. Email [email protected] from the address on your FlowGlance account.
2. Include the word "refund" in the subject so we can prioritize it. We respond within 2 business days.
3. Once approved, the refund is issued to your original payment method via Stripe. It typically appears on your statement within 5–10 business days, depending on your bank.

• Charged after you meant to cancel? If a renewal goes through right around your cancellation, email us — we would rather refund a charge than keep money you did not mean to spend.
• Billing errors. Duplicate or incorrect charges are refunded in full, whenever they happened.
• Free plan. There is nothing to refund — it costs $0, and it is not a trial that converts to paid.

Anything unclear, or a situation this page does not cover? Write to [email protected] and we will sort it out. Billing terms in general are covered in our Terms of Service.